DELIVERY INFORMATION

On receipt of a confirmed order, we aim to despatch the same or next working day. This will be dependent on the time the order is placed.

Orders will be sent by courier My Hermes or similar (Standard Delivery)

Delivery is expected to be 2 – 7 working days.

If you haven’t received your order after 14 days, please contact Denholme Gate Honey, on 01274 831886 or email us at info@denholmegatehoney.co.uk

Where free postage and packaging is offered, this applies to the UK only.

For details of postage to non – UK countries please contact us before ordering.

We use a specialised packing box to deliver the honey. The box can hold up to 3 jars. We can tape boxes together to make one parcel.

We do not take out shipping insurance on your behalf, if you wish to insure a large order please contact us using the phone number or email as indicated.

Orders will be sent by courier My Hermes, Royal Mail or similar (Standard Delivery)

Where free postage and packaging is offered, this applies to the UK only.

Please contact us if you are located in The Scottish Islands, Highlands or Northern Ireland. We will endeavour to offer free postage and packing at all times on a purchase of 3 jars or more. However if the courier company or Royal Mail charge an excess to the basic cost, we will have to pass this on to the customer.

Returning Goods

You have the right to cancel and return your order. You must do so by notifying us either in writing to Hill Top Farm, hill Top Road, Thornton, Bradford, West Yorks, BD13 3QZ or by email info@denholmegatehoney.co.uk within 14 days from the day that you receivied the goods.  It would help us if you were to provide a reason as to why you wish to cancel the order.

Providing the goods are returned in a saleable condition you will be entitled to a full refund plus shipping costs if paid at a basic rate

We pride ourselves on supplying a quality product, however if we supply you with a faulty product, you have a legal right to a full refund or replacement.  In the event of this happening, please contact us by phone or email.

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